Before we begin
Your questions.
Thoughtfully answered.
Is the custom design really free?+
Yes. Share a property photo, a short vision, and your email. The design request is complimentary and does not book installation or require payment.
Do I need to give my phone number or address?+
For a free design, no. The free design form only asks for your photo, a short description, and email. Estimate and installation requests ask for your name, phone, address, and project details so we can prepare a property-specific quote.
Will I receive an instant AI mockup?+
Your request is reviewed for a custom concept. This is not an instant rendering tool. We’ll follow up by email with your design or any questions needed to prepare it.
What does installation cost?+
Residential installation packages start at $1,800. Commercial and HOA projects receive a custom design and custom quote. Your property, roof height, access, and selected display determine the final quote. The free design helps establish the direction before pricing is finalized.
What is included in the service?+
We provide design, installation, seasonal support, and takedown. The final agreement identifies the included materials, display scope, support arrangements, and schedule.
Where do you install?+
We are based in Salisbury and serve Concord, Charlotte, and surrounding communities. Exact service availability and installation timing are confirmed before booking.
How does returning client pricing work?+
Returning client pricing is reviewed seasonally for your property and agreed display. Each seasonal proposal confirms current pricing, scope, payment terms and separately quoted changes.
How does early scheduling work?+
Use ELVES10 for 10% off. Offer ends September 30th, 2026. A free design submission alone is not a preorder. Eligibility and whether offers combine are confirmed in your quote.